PAYMENT METHODS
What payment options are available?
We accept Visa and MasterCard debit, credit, pre-payment cards. We also accept Apple Pay and Google Pay. We don’t accept American Express, Diners Club, Cheques, Postal Orders or cash.
After I have placed an order, when will payment be taken?
Payment will be taken before your item is dispatched to you.
Shipping and Delivery
When will you ship my order?
For mainland UK we aim to deliver your items within 1-3 working days from when your payment details are authorised.
How much is Postage and Packaging?
Our current postage prices can be viewed here.
Do you deliver overseas and if so, how much does it cost?
At the moment we do not post outside of the United Kingdom.
What happens if the goods I’ve ordered are out of stock?
If we have any problems with your order, we will contact you. Please ensure you give us as many points of contact as possible.
How do I know my online order has gone through?
You can check the status of an order and your order history by visiting the My Account section of the website. You can also contact us directly for information on your order and history.
Tracking a delivery?
We will confirm the carrier and tracking number details and you can track the delivery on their website.
How do I cancel my order?
You can cancel your items any time before they are dispatched from our warehouse by contacting us via the contact us page. You also have a statutory right to cancel your purchase within 14 days of receiving the products (subject to exceptions). For more information, please see our guide to returning products.
RETURNS AND REPLACEMENTS
What counts as proof of purchase?
Receipt and or order number
What happens if I want to return something I’ve had delivered?
If you are not completely satisfied, we will provide a refund or exchange for the item within 14 days of your purchase. We will apply your refund, less shipping and handling, to the original form of payment. If you would prefer an exchange, we will send it promptly. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.
There are 3 options for returning goods. These are:
1) via CollectPlus where you can drop-off your parcel at your nearest CollectPlus store
3) via Royal Mail where you will be able to drop-off your goods at any Post Office.
How do I check the status of a return?
Contact us via our Contact Us page.
What happens when you receive my returned goods?
Refunds and exchanges will be processed upon receipt of goods that are in re-saleable condition and accompanied by a returns note. Return postage costs are the responsibility of the customer; we regret that we cannot be held responsible for returned goods lost in transit.
What do I do I something I’ve received is faulty /damaged?
If your items arrive damaged, please keep all boxes and packing materials and immediately contact us via our Contact Us page.
PRIVACY AND SECURITY
What precautions do you take to protect my private details?
We take Privacy and Security very seriously and we are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with our privacy statement which you can see in full by clicking this link – Privacy Policy.
